Refund Policy

At Onany Coffee, we are committed to providing our customers with a satisfying and quality shopping experience. If for any reason you are not completely satisfied with your purchase, we have a clear and fair refund policy in place to allow you to return a product and obtain a refund or exchange, according to the conditions defined below.

General Refund Conditions:

1. Withdrawal period:

   • You have 14 days from the date of receipt of your order to exercise your right of withdrawal, without having to provide reasons or pay penalties.

2. Product Status:

   • The product must be returned unused , in its original packaging , with all labels , and in perfect condition . We reserve the right to refuse the refund if the returned product is damaged, incomplete or shows signs of use.

3. Return Costs:

   • Return costs are the responsibility of the customer , except in the case where the product is returned due to non-conformity or a defect .
   • If Onany Coffee is held liable (defective or non-compliant product), a prepaid return label will be provided to facilitate the return of the product.

4. Product Reception and Inspection:

   • After receiving the returned product, an inspection will be carried out to verify its condition. If the return conditions are met, we will proceed with the refund or exchange.

Refund Procedure:

1. Contact Customer Service:

   • To initiate a return request, please contact our customer service at [your contact email]. You must include your order number, details of the product you wish to return and the reason for the return.

2. Product Return:

   • If the return is due to non-conformity or a defect , we will send you a prepaid return label .
   • The product must be returned to the address provided by our customer service, using the prepaid label if applicable, or at your expense in other cases.

3. Refund :

   • Once the product has been returned and checked, the refund will be made within 14 days from the receipt of the product. The refund will be credited to the original payment method used for the purchase (credit card, PayPal account, etc.).

4. Exchange :

   • If you prefer an exchange instead of a refund, please let us know when you request your return. We will arrange the exchange as soon as we receive and inspect the returned product.

Exceptions to the Refund Policy:

Certain products are not eligible for return or refund, except in the event of a defect or non-conformity :

1. Personalized or custom products :
   • Items designed to your personal specifications (e.g. personalized products, custom orders) cannot be returned or exchanged unless they are defective or do not conform to the order.
2. Food products:
   • Food products , such as coffee beans, ground coffee, capsules, or other consumable items, cannot be returned or refunded for reasons of hygiene and food safety , unless they are defective or non-compliant.

Onany Coffee Commitment:

We are committed to handling all return, exchange or refund requests in accordance with applicable laws and consumer protection regulations . Our priority is to ensure complete transparency and optimal customer satisfaction.

If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us at [your contact email].