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Refund Policy

We want to provide our customers with a satisfying shopping experience. If for any reason you are not completely satisfied with your purchase, we have a refund policy in place that allows you to return the product for a refund or an exchange.

Refund terms and conditions:

  • The customer has a period of 14 days from receipt of the order to exercise his right of withdrawal.
  • The product must be returned in its original packaging and in perfect condition.
  • Return costs are the responsibility of the customer, except in the case of non-compliance of the product.
  • ONANY reserves the right to refuse a refund if the conditions are not met.

Refund procedure:

  • The customer must contact ONANY customer service to indicate their intention to return the product.
  • Customer Service will send the customer a prepaid return label if the return is due to product nonconformity or if the product is defective.
  • The customer must send the returned product to the address indicated by customer service, using the prepaid return label provided if applicable.
  • Once the product has been received and verified, the ONANY company will issue a refund or exchange within 14 days.

Exceptions to the refund policy:

  • Personalized or made-to-measure products are not eligible for reimbursement, except in the event of non-compliance of the product.
  • Food products, such as coffee beans or capsules, are not eligible for reimbursement for reasons of hygiene and food safety.

ONANY's refund policy is designed to protect our customers and our business. We are committed to complying with applicable laws and regulations regarding refunds and consumer protection.